Ottawa, Ontario, June 27, 2012... The Canada Revenue Agency (CRA) announced that it is discontinuing its TELEFILE service.

TELEFILE is a telephone-based service that allows individuals to file simple tax returns over the phone. Use of this service has declined, on average, by 10 per cent every year as taxpayers move to other channels, such as the CRA’s secure, convenient online services. In fact, between 2011 and 2012, use of the service declined by 12.3 per cent.

Only 1.2% of all tax returns are filed using TELEFILE. This year, out of 25.4 million returns received to date, almost 66% Canadians filed their returns electronically, either on their own or with the help of a tax preparer.